Welcome to Hearth and Hand With Magnolia’s FAQ page. We’ve compiled answers to common questions about our products, shipping, returns, and more to help you have the best possible shopping experience.

Product Questions

What types of products do you offer?
We specialize in thoughtfully curated home decor and lifestyle items including accent rugs, area rugs, bedding sets, bath accessories, artificial plants, adaptive toys, board games, luggage, and more. Each product is selected with care to help you create meaningful spaces.
Are your products suitable for people with special needs?
Yes, we offer a selection of adaptive toys designed to support cognitive development and communication skills. These products reflect our commitment to inclusivity and thoughtful design.
Do you offer complete bedding sets?
Absolutely! We offer beautifully coordinated bedding sets and collections to help you create a cohesive look in your bedroom with ease.

Shipping & Delivery

Where do you ship?
We ship worldwide with the exception of some Asian countries and remote locations. If you have questions about delivery to your specific location, please contact our customer service team.
What are your shipping options and costs?
We offer two shipping options:
• Standard Shipping ($12.95 USD): Delivered within 10-15 days after dispatch via DHL or FedEx
• Free Shipping: For orders of $50 or more, delivered within 15-25 days after dispatch via EMS
How long does order processing take?
All orders undergo a 1-2 day processing period where we carefully inspect, package, and prepare your items for shipment. You’ll receive tracking information once your order ships.
Can I track my order?
Yes, once your order ships, you’ll receive a confirmation email with tracking information that allows you to monitor your package’s journey to your home.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Items must be in original condition with tags attached. Please contact our customer service team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long do refunds take to process?
Once we receive your returned item, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use industry-standard encryption technology to protect your payment information and ensure secure transactions.
Do I need to create an account to place an order?
While creating an account allows you to track orders and save preferences, you can check out as a guest if you prefer.

Company Information

Where is Hearth and Hand With Magnolia located?
Our store is located at 5605 North Terry Avenue, Oklahoma City, US 73111. We’re proud to serve customers worldwide with our carefully selected home decor and lifestyle products.
What is your brand philosophy?
We believe your home is your sanctuary, and we’re honored to help you create spaces that tell your unique story. Each product in our collections is selected with attention to detail, quality, and meaningful living in mind.

Still Have Questions?

Our customer care team is here to help! Contact us at [email protected]

Hearth and Hand With Magnolia Store
5605 North Terry Avenue, Oklahoma City, US 73111