At Hearth and Hand With Magnolia Store, we believe that creating beautiful, meaningful spaces in your home should be accompanied by complete peace of mind regarding your shopping experience. Just as we carefully curate our collection of accent rugs, bedding sets, and home accessories, we approach our returns and exchanges policy with the same thoughtful consideration and care.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to ensure your new home decor pieces fit perfectly in your space.

Return Conditions

To be eligible for a return or exchange, your item must be:

  • In original condition with all tags attached
  • Unused and in its original packaging
  • Accompanied by the original receipt or proof of purchase
Please Note: For hygiene and safety reasons, we cannot accept returns on the following products:
  • Bath & Body products
  • Bath Towels (if packaging has been opened)
  • Artificial Flowers & Plants (if removed from original packaging)
  • Adaptive Toys (if packaging has been opened)

Step-by-Step Return Process

  1. Contact Our Customer Care Team
    Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Receive Return Authorization
    Our team will review your request and provide you with a Return Authorization Number and shipping instructions within 2 business days.
  3. Package Your Items
    Carefully repackage the items in their original packaging, including all tags and documentation. Include a copy of your receipt or order confirmation.
  4. Ship Your Return
    Ship the package to our returns center at:
    Hearth and Hand With Magnolia Store
    Returns Department
    5605 North Terry Avenue
    Oklahoma City, OK 73111 USA
    We recommend using a trackable shipping service.
  5. Processing
    Once we receive your return, we will inspect the items and process your refund or exchange within 5-7 business days.

Refund Timeline & Methods

Refund Processing Time: 5-7 business days after we receive and inspect your return

Refund Method: Refunds will be issued to your original payment method:

  • Credit Card (Visa, MasterCard, JCB) refunds: 3-10 business days to appear on your statement
  • PayPal refunds: Typically processed within 24-48 hours

Original shipping fees are non-refundable. For exchanges, we will cover the cost of standard shipping for the replacement item.

Exchange Process

If you’d like to exchange an item for a different size, color, or product:

  1. Follow the same return process outlined above
  2. Clearly indicate in your return request what you would like to exchange for
  3. If the exchange item is of higher value, you will be charged the difference
  4. If the exchange item is of lower value, you will receive a refund for the difference

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Body:

Dear Hearth and Hand Customer Care Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Customer Name: [Your Full Name]

Item(s) to Return/Exchange:
Product Name: [Product Name]
SKU/Item Number: [If available]
Quantity: [Number of items]
Reason for Return/Exchange: [Please provide details]

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Specific product details if exchanging]

I confirm that the item(s) are in original condition with all tags attached and packaging intact.

Thank you for your assistance,
[Your Name]
[Your Email Address]
[Your Phone Number]

Need Assistance?

Our customer care team is here to help you create the home of your dreams. Contact us with any questions about returns or exchanges:

Email: [email protected]
Address: 5605 North Terry Avenue, Oklahoma City, OK 73111 USA

We typically respond to all inquiries within 1-2 business days.

Thank you for choosing Hearth and Hand With Magnolia Store. We’re committed to helping you create beautiful, meaningful spaces in your home while ensuring your complete satisfaction with every purchase.