Welcome to Hearth and Hand With Magnolia Store. These Terms and Conditions govern your use of our website and services. By accessing our site and making purchases, you agree to these terms in their entirety.
1. Website Usage and Account Responsibility
User Eligibility
You must be at least 18 years old and have legal capacity to enter into binding contracts to use our services. By using our website, you represent that you meet these requirements.
Account Security
When creating an account, you are responsible for:
- Maintaining the confidentiality of your login credentials
- All activities that occur under your account
- Promptly notifying us of any unauthorized access or security breaches
- Providing accurate and current personal information
Prohibited Activities
You agree not to:
- Use our website for any illegal purposes
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of our website
- Use automated systems to extract data from our site
- Submit false or misleading information
2. Products and Services Description
Product Information
We specialize in carefully curated home decor items including:
- Home Textiles: Accent rugs, area rugs, bathroom rugs & mats, bedding sets, bath towels
- Home Accessories: Artificial flowers & plants, bathroom accessories, clocks
- Specialty Items: Adaptive toys, building sets & blocks, board games, carry-on luggage
- Personal Care: Bath & body products, beauty items
Product Availability
All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice. If an item becomes unavailable after ordering, we will notify you promptly and provide a full refund.
Product Images and Descriptions
We strive for accurate product representations, but please note:
- Colors may vary due to monitor settings
- Product dimensions are approximate
- Minor variations in handmade items may occur
3. Ordering and Payment Terms
Order Process
Your order constitutes an offer to purchase our products. We reserve the right to accept or decline orders for any reason, including:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
- Shipping restrictions to your location
Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Pricing and Taxes
All prices are in US dollars. You are responsible for any customs duties, import taxes, or other charges imposed by your country’s customs authorities.
Order Processing and Shipping
Processing Time: 1-2 business days after payment confirmation
Shipping Options:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
- Free Shipping: Available for orders over $50 via EMS (15-25 business days)
Shipping Restrictions: We currently do not ship to Asia and select remote areas.
4. Returns and Exchanges
Return Timeframe
We accept returns and exchanges within 15 days from the date you receive your items.
Return Conditions
To be eligible for return or exchange, items must be:
- In original condition with all tags attached
- Unused and in original packaging
- Accompanied by original receipt or proof of purchase
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Bath & Body products
- Bath Towels (if packaging has been opened)
- Artificial Flowers & Plants (if removed from original packaging)
- Adaptive Toys (if packaging has been opened)
Refund Processing
Refunds are processed within 5-7 business days after we receive and inspect your return. Original shipping fees are non-refundable.
5. Intellectual Property
Copyright Protection
All content on this website, including text, graphics, logos, images, and product designs, is the property of Hearth and Hand With Magnolia Store and protected by international copyright laws.
Trademarks
“Hearth and Hand With Magnolia Store” and our logo are registered trademarks. You may not use our trademarks without express written permission.
Limited License
We grant you a limited, non-exclusive, non-transferable license to access and make personal use of our website. This license does not include:
- Resale or commercial use of our site or contents
- Collection and use of product listings or descriptions
- Derivative use of our website or contents
- Use of data mining or similar data extraction tools
6. Limitation of Liability
General Limitation
To the fullest extent permitted by law, Hearth and Hand With Magnolia Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:
- Your use or inability to use our services
- Any unauthorized access to or alteration of your transmissions
- Any statements or conduct of any third party
- Any other matter relating to our services
Maximum Liability
Our total cumulative liability to you for all claims arising from or related to these terms or your use of our services shall not exceed the total amount you paid to us in the six months preceding the event giving rise to the claim.
Product Liability
We ensure all products meet quality standards. However, we are not liable for:
- Normal wear and tear
- Damage resulting from accident, misuse, or improper care
- Color fading due to sunlight exposure
- Individual allergic reactions to materials
7. User Responsibilities and Conduct
Accurate Information
You are responsible for providing accurate shipping and billing information. Incorrect information may result in delayed shipments or additional charges.
Customs and Import Duties
International customers are responsible for all customs duties, taxes, and import fees imposed by their country. We cannot predict these charges and are not responsible for them.
Prohibited Uses
You agree not to use our products for commercial resale without authorization or in any way that violates local laws and regulations.
8. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal information. Our complete Privacy Policy outlines how we collect, use, and safeguard your data.
Information Collection
We collect information necessary to process your orders and improve your shopping experience, including:
- Contact and shipping information
- Payment details (processed securely through our payment partners)
- Purchase history and preferences
9. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified terms.
We will notify registered users of material changes via email or website notice.
10. Governing Law and Dispute Resolution
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Oklahoma, without regard to its conflict of law provisions.
Dispute Resolution
We prefer to resolve disputes amicably. Please contact our customer care team first. If we cannot resolve the issue, both parties agree to attempt mediation before pursuing other remedies.
Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Email: [email protected]
Address: 5605 North Terry Avenue, Oklahoma City, OK 73111 USA
Response Time: We typically respond to all inquiries within 1-2 business days.
Thank you for choosing Hearth and Hand With Magnolia Store. We’re committed to helping you create beautiful, meaningful spaces in your home while ensuring your complete satisfaction with every purchase.
